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EdisonLite
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Joined: 18 October 2004
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Posts: 2234
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| Posted: 02 September 2008 at 12:23am | IP Logged
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Pat, I'm having a problem that other people have had before (but my first time) where I get the error message that it thinks I'm already signed in on another computer.
So I did the obvious thing of turning off my computer and re-starting it, and when I got to your page and tried to log on, I still get the error message! So what can I do now to view the database?
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aaronk
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Joined: 16 January 2005
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Posts: 6428
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| Posted: 02 September 2008 at 1:57am | IP Logged
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You basically just have to wait about an hour, and then it will let you back in.
TIP: If this ever happens in the future, do not close your browser. Click the "back" button until you are at a page that has "Log Out" on the screen. Click "Log Out" and then log back in again.
I've found it will lock you out if you accidentally "double click" on certain links. For instance, clicking twice on the "New Search" link will cause this to happen.
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EdisonLite
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Joined: 18 October 2004
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Posts: 2234
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| Posted: 02 September 2008 at 10:20am | IP Logged
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Yes, I had clicked the "back" button until I was at a page that said "Log out" and I logged out -- I did this several times (it must have happened to me at least 10 times!) and the first 9 times, this worked. But the final time, it didn't. And even turning off my computer and restarting, didn't work!
And yes, I had double clicked on a certain link -- the "New search" link -- that caused it to initially happen! My computer was being slow and I didn't think I'd properly hit the link, so I hit the link again after about 10 seconds, and that causes the problem. So people, be aware of this situation.
And Pat, is there anything you can have your tech guy do so that if a person clicks that link twice, your system won't come to the conclusion that two people from two completely different computers are trying to access your database simultaneously, using the same login info?
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995wlol
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Joined: 10 December 2006
Location: United States
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| Posted: 10 February 2011 at 11:51am | IP Logged
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I have gotten the "simultaneous login" message numerous times in the 3 plus years I have subscribed to the database. Clicking the "back" button has not worked. I was locked-out a few minutes ago and do not expect I'll be able to login again for the rest of the day.
With all due respect, this really needs to be corrected. Please, is there any way to fix this issue, or at least allow users to force a logout so they can get back in?
Edited by 995wlol on 10 February 2011 at 12:00pm
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edtop40
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Joined: 29 October 2004
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| Posted: 10 February 2011 at 12:25pm | IP Logged
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i couldn't agree more......there must be a reasonable solution...
__________________
edtop40
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aaronk
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| Posted: 10 February 2011 at 8:28pm | IP Logged
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It definitely needs to be fixed, but there is one other workaround that you can try. Create your own "logout" shortcut/link/favorite. After you log out of the site, bookmark the address of the log out page. It should look something like this:
http://www.top40musiconcd.com/logOut.asp?userID=XXXX
except that your userID will be numbers instead of XXXXs.
Simply by going to that URL, the site should log you out. I've used this trick a few times, and it has worked for me whenever I couldn't get to a page with the log out link.
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995wlol
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Joined: 10 December 2006
Location: United States
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Posts: 270
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| Posted: 11 February 2011 at 7:38am | IP Logged
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aaronk wrote:
It definitely needs to be fixed, but there is one other workaround that you can try. Create your own "logout" shortcut/link/favorite. After you log out of the site, bookmark the address of the log out page. It should look something like this:
http://www.top40musiconcd.com/logOut.asp?userID=XXXX
except that your userID will be numbers instead of XXXXs.
Simply by going to that URL, the site should log you out. I've used this trick a few times, and it has worked for me whenever I couldn't get to a page with the log out link. |
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Great workaround tip, Aaron. Thanks for sharing!
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MMathews
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Joined: 18 August 2005
Location: United States
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Posts: 978
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| Posted: 11 February 2011 at 11:57am | IP Logged
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Thanks to all for the above tips, that must be what happened to me last week, and a few times before.
I clicked "New Search" and i was then yelled at for logging in twice.
This glitch hasn't ruined my database experience or anything, but since I'm an occasional victim, i'd love to see that fixed too. :-)
-MM
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Topic: database problem
